Successful factors determining the significant relationship between e-governance system and government operational excellence

Every government's major objective is to provide the greatest services in order establish efficiency and quality of performance. Syria's government has understood how critical it go direction information technology. However, there are gaps poor links across sectors, which tainted image Syrian e-governance. As a result, one main aims this study figure out what factors impact Syrians' acceptance e-government system. A total 600 questionnaires were delivered individuals as part survey. The data was analysed using structural equation model (SEM) AMOS version 21.0. User intention utilise an system shown be influenced by performance expectations, effort flexibility, citizens-centricity, facilitating conditions. Assurance, responsiveness, reliability, tangibles, empathy five fundamental that have on operation excellence. Behavioural Intention being utilised mediator between excellence (GOE) initiative platform.